Refund policy

Effective date: October 12, 2026

Made-to-order merchandise

Many items sold by PASSAGE Nº 1502 are produced specifically after an order is placed. Except as required by applicable law, we do not accept returns or exchanges for change of mind, an incorrect size or color chosen by the customer, or other preference-based reasons on made-to-order merchandise. Please review the item description, size guide, color choice, and order details before purchasing.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, misprinted, or materially different from what you ordered, contact support@passage1502.com as soon as reasonably possible and preferably within 30 calendar days after delivery. Include your order number, a description of the problem, and clear photographs of the product and any relevant packaging. Do not dispose of the item until we advise you.

We will review the issue and, as appropriate, arrange a replacement, refund, or another legally required remedy. We do not require customers to pay to correct our fulfillment or manufacturing errors. Any statutory rights remain available even if a report is made after the preferred 30-day reporting window.

Missing deliveries or wrong address

If tracking shows a delivered order that you cannot locate, contact us so we can help investigate with the carrier. If you entered an incomplete or incorrect address, we cannot guarantee a free replacement or refund; we will assess the circumstances and your legal rights individually.

Cancellations and modifications

Contact us immediately if you need to cancel or modify an order. We will try to accommodate requests before production begins, but this cannot be guaranteed. This policy does not limit a customer’s right to cancel or receive a refund for a shipment delay as required by applicable law.

How approved refunds work

Approved refunds are issued to the original payment method when possible. We initiate refunds promptly after approval; the time funds become available depends on the payment provider. If you were instructed to return an item, do not send it back without receiving return instructions from us first.

Questions and legal rights

Email support@passage1502.com. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.

Prior Aesthetic Travel orders

For an order placed through Aesthetic Travel before the PASSAGE Nº 1502 transition, the return and refund terms in effect when that order was placed continue to apply, together with applicable law. Contact support@passage1502.com with your original order number for help.